- How quickly are packages delivered?
We take about 2-7 business days to prepare your order. 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. After we ship your order it takes 5-8 business days in the US, 6-12 days in Canada, 5-20 days internationally. Keep in mind that on average orders shipped to EU destinations can be delivered even faster!
And don't worry we also offer a tracking number with all our shipments.
- Are the packaging materials recyclable?
The poly bags used in our packaging are recyclable, low-density polyethylene, FDA and USDA compliant.
- What products do we use?
We source products and fabrics from ethical brands and suppliers that comply to labor, environmental, and safety standards. Bella+Canvas, Gildan, Alternative Apparel, Next Level Apparel, Hanes, Augusta Sportswear, Flexfit and Bayside
- Do all items in orders always ship together?
Each item we ship may have different delivery times. This is because some products are packaged and shipped separately, depends on the product type.
- What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. before contacting us please make sure to check with your local post office to try locating the lost order.
- Does Kaukab ship to all countries?
No, we don't ship to some countries because of legal restrictions or shipping carrier limitations. For now, Kaukab doesn't ship orders to Crimea, Cuba, Iran, Syria and North Korea. This list may change periodically.
- What if the product is damaged in the mail?
We ask for photo verification of the damaged goods sent to us, then we'll gladly send a replacement at no cost to you.